QMAGIK - Customer Flow Management System


QMagik is a comprehensive solution to manage queues in Hospitals, Banks, Telecoms Outlets and other places where customers are to be serviced in sequence. It automates the customer flow management and ensures quick and proper management of service delivery there by increasing Customer Satisfaction. The turn-around-time can be closely monitored to take pro-active actions for increasing efficiency and quality of service. The system also has provision to insert advertisements between token display which can be used for cross selling or up selling. The following are capabilities of QMagik:

  • Highly configurable and driven by parameters to address the changing requirements
  • Flexible, easy to use and scalable
  • Facilitates token display for multiple counters using one display unit
  • Helps to serve Customers in a systematic manner
  • Helps to enhance customer satisfaction through an automated queue management logic
  • Provides extensive reporting facility with text reports, graphical reports with bar charts, pie graphs, etc  with respect to efficiency, turn-around-time etc.
  • Can also be used for introducing new products & services and for launching awareness campaign using a advertising medium. This feature can also be used for alternate revenue generation 


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